jina Park

peak seek

Connect with Experts to gain insights and knowledge

Overview:

The Peak Seek is used for studying which allows users to create digital index cards for on-the-go, easy access to their study materials in the palm of their hands.

Role:

UX/ UI Design 

 

Duration:

July – November 2023

User RESEARCH

The purpose of user research was to discover what users are interested in and their main goals while using the Peak Seek app. Users are looking for easy and simple design at a low cost. Users are also interested in learning topics that they are struggling with and need more attention to.

summary

I interviewed three full-time workers from New York, aged 22-28, to gain insight into their interests and what triggers them to start a new hobby. I decided which expertise field to focus on and got ideas for features, including a classroom platform. Two interviewees felt they didn’t need the app, as they could access free networking content on LinkedIn and Facebook.

Goals

  1. What are people’s interests?
  2. How do people do research online?
  3. What type of field users are interested in?
  4. What kind of features do users want to see?

insights

  • Target Experts to be more professors and teachers (so they can earn extra when they are on summer/winter breaks)
  • Target audiences are >30 high school and college students
  • When Experts are hired, they must show their credentials

Problem Statement

Everyone needs a way to learn and consult with a specific area of field of Experts. Sometimes users are unsure about where to start when they wish to change their job path or expand their expertise.

Solution

A platform where users can connect and learn from qualified Experts in their specific fields.

Competitors

The Intro app connects you to experts on video calls about decorating, fashion, makeup, and wellness. The ProTalk app offers anonymous connections with experts on flexible timing. The Intro app is highly rated with over 800 users giving it a perfect score on the Apple store, while ProTalk app has a 3.1 out of 5 rating based on 12 reviews on the Google Play store.

con

The session often carries a significant cost, with experts charging upwards of $500 for just 15 minutes. Moreover, there's a need for broader inclusion across fields like healthcare and engineering in these sessions.

con

The design lacks sophistication, with overly simplistic layouts, and the application suffers from numerous glitches, leading to difficulties for some users in completing the sign-up process.

1. discover

  • Individuals are able to selectively filter out specific experts for consultation.

 

  • Individuals have the opportunity to gain insight or knowledge on a range of topics of interest or unfamiliarity.

 

2. Calendar

  • Users have the option to indicate their availability.

 

  • The Calendar feature allows users to manage their appointments seamlessly.

 

  • Additional information about mentors is readily available to users.

3. connect

  • Users will be able to message Experts 
  • Users will be able to video-call with Experts
  • Users will be able to call with Experts

User personas

Name: Robert M. 

Robert is a 19-year-old international student from Puerto Rico. He is a sophomore in college, and his major is psychology. He is unsure what to do with this major since it’s such a broad field. 

“I am not sure what I want to do with my major. I am not sure what I can pursue using psychology.”

Goals & Needs:

  1. Wants to find an internship during the summer
  2. Needs to work on her grade (at least 3.5 GPA)  

Name: Natalie R. 

Natalie graduated with a master’s degree in history and education. She is currently working part-time as a student teacher at a college. Natalie wants to earn extra money to pay off her student loans but his work schedule is very tight and rigid

“I am. not making enough income to pay off my student loans. I want to work part-time but I need a flexible schedule.”

Goals & Needs:

  1. Increase income
  2. Networking

Site map

“Card sorting with 5 participants resulted in 4 groups: dashboard, setting, profile, and calendar. TO-DO list feature added.”


Design Process

I started with low-fidelity sketches that were simple, basic, and broad to establish a foundation. Afterward, I added more details like the onboarding screen in the mid-fidelity phase.

Low-fidelity 

Mid-fidelity

High-fidelity

key issues

The top 3 issues users mentioned

Click: Rainbow Spread Sheet

1. Home page

“The home page is too clustered, and the how-to section is too confusing; I thought it was a navigation button”

2. Discover Page

“Too many pictures and it is very overwhelming to find the types of Experts I want to see”

3. To Do Page

“I would never use this feature; having to go into a separate app to write down my to-do seems futile”

improved features

1. home page

  • Customized it to more hospitable to the users by welcoming them 
  • Removed “How To” section to onboarding screens 
  • Removed “About Us” section 

2. Discover page

  • Removed the lists of Experts 
  • Simplified by list of subjects 

3. Chat page

  • Completely removed the “To-do” feature 
  • Chat section was created on the bottom navigation for users to chat with Experts on their convenient time 

Design Documentations

Next Step

Accessibility

Create elder-friendly features.

Disability

Make blind-friendly features.

guidance

Create a career aptitude test.