reMind
here for you, always
“Many people struggle with managing their daily tasks due to cognitive overload, forgetting important to-dos, or lacking a structured reminder system.”
About:
A conversational AI tool that provides mental health support, such as mindfulness exercise, mood tracking and crisis resources
Time:
4 Weeks
March 2025
Roll:
UX Research,
UX Design,
Visual Design and Prototyping
Overview
In today’s fast paced world, many individuals struggle with stress, anxiety, and other mental healthy challenges. However, barriers like cost, stimga, and lack of access to professional support often prevent people from seeking help. There’s a growing need for an accessible, non-judgmental tool that provides immediate mental health support.
Problem
Mental health tools often fall into two extremes: either too clinical and impersonal, or too vague and gamified. Users struggling with anxiety, burnout, or depressive episodes don’t want to navigate overwhelming menus or read blocks of generic content.
Through user interviews and competitive research, we found a clear gap: people wanted support that felt immediate, emotionally aware, and low effort to access—especially during tough moments.
Our challenge was to design a conversational experience that could offer empathy, guidance, and crisis resources without feeling robotic or heavy-handed.
Solution
This app is a mental health chatbot that offers personalized, on-demand support to users. This chatbot combines empathy, accessibility, and actionable tools to help users manage their emotions, build healthy habits, and feel less alone in their mental health journey.
Key Features
- Mood tracking and Journaling
- Guided mindfulness exercise or breathing techniques
- Crisis resources (hotlines, emergency contacts)
personalized tips based on user input
Research & Insights
Resarch Goals
Before diving into design, I wanted to deeply understand how people manage their mental health day-to-day, what they look for in emotional support tools, and how they react in moments of stress or crisis. My goal was to design Remind around real human needs—not assumptions.
Methods
To understand what people needed, I talked to 5 users who deal with stress or anxiety. I looked at other apps like Calm and Woebot to see what worked and what didn’t. I also did a quick Instagram poll asking what helps people feel better. This helped me learn what to focus on when designing reMind,
key insights
People want help to feel easy and calm. When they’re anxious, they don’t want to read a lot or click through too many things. They just want quick options, like mood check-ins or breathing exercises. Crisis help should be easy to find, but not scary. I used these insights to make Remind feel soft, simple, and supportive.
how did it help
These insights directly informed every aspect of the experience. I kept language warm, interactions lightweight, and made sure the chatbot always offered users a soft, non-judgmental space—especially in difficult moments.
“I just need something to help me feel less alone and more in control of my emotions”
Lily, 20
College student (Computer Science Major)
Austin, Texas
Lily often feels overwhelmed by the pressures of academic deadlines, financial constraints, and the challenges of maintaining a social life. She struggles with stress, anxiety, and occasional sleepless nights, but finds it difficult to access affordable mental health resources. Jamie is looking for a supportive, non-judgmental tool that fits seamlessly into their busy lifestyle– something that can help them track their moods, manage stress, and build healthier habits, all while feeling less alone.
“I need something to help me unwind and stay focused without taking up too much time”
Alex, 32
Marketing Manager
San Francisco
Alex often faces high-pressure deadlines, long work hours, and the constant challenge of maintaining a healthy work life balance. He struggles with work related stress and burnout but finds it difficult to carve out time for traditional mental health resources like therapy. Alex is looking for a discreet, easy to use tool that can provide quick stress relief and actionable tips during his hectic workday. He wants something that helps him stay focused, unwind, and track his progress without adding to his already packed schedule.
Design Goals
Use a chatbot interface to make navigation feel simple and personal
Surface appropriate support depending on mood or urgency
Make crisis resources one tap away—but never jarring
Allow customization over time to build habit and comfort
User Flow
Low fidelity
Key Findings
- 85% of users want quick, on demand support
- 78% prefer personalized advice based on their mood
- 60% are skeptical of chatbots but value empathy
- Learned that microcopy and tone have a huge impact in mental health design
Reflection
Working on Remind pushed me to think more deeply about the emotional side of user experience. I realized how much tone, timing, and micro-interactions can impact a user’s sense of comfort and trust—especially in the mental health space.
One of the biggest lessons was understanding that clarity is kindness. The more we simplified flows and softened the voice of the product, the more confident users felt.
If I had more time, I’d explore voice interaction, multilingual support, and deeper personalization based on a user’s mood history.
Designing for mental health is delicate—but deeply rewarding. It reminded me (pun intended) why I’m drawn to this field in the first place.